Refund Policy

Refund Policy

At Gtrac, we are committed to providing excellent products and services to our customers. In the event that you are not satisfied with your purchase, we offer the following refund policy:

  1. Refund Eligibility:
    • Refunds are eligible within + 91 11 46254625 / 4915 5050 days from the date of purchase.
    • To be eligible for a refund, the product or service must be in its original condition and packaging.
    • Products damaged due to misuse or improper handling are not eligible for refunds.
    • Refunds are not applicable to customized products or services tailored to individual customer specifications.
  2. Refund Process:
    • To request a refund, please contact our customer support team at + 91 11 46254625 / 4915 5050 and provide your order details.
    • Our team will review your request and determine eligibility based on the provided information.
    • If your refund request is approved, refunds will be processed within 7 days to the original method of payment.
    • You will receive a confirmation email once the refund has been processed.
  3. Exceptions:
    • Certain products or services may be exempt from refunds due to their nature. These include:
      • Certain products or services may be exempt from refunds due to their nature. These include:
      • Downloadable software or digital products once they have been downloaded or accessed.
      • Services that have already been rendered, including installation, setup, or customization services.
    • Refunds for subscription-based services will be prorated based on the remaining unused portion of the subscription period.
  4. Return Shipping:
    • If applicable, customers are responsible for return shipping costs unless the product is deemed defective or damaged upon receipt.
    • We recommend using a trackable shipping service for returns to ensure the safe and timely arrival of the product.
  5. Refund Disputes:
    • If you disagree with our decision regarding your refund request, you may escalate the issue to our management team for further review.
    • We will make every effort to resolve any refund disputes in a fair and timely manner.
  6. Contact Us:
    • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at + 91 11 46254625 / 4915 5050
  7. Policy Updates:
    • We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.